Warranty Policy
At Reign Sleep, we are proud of the engineering, comfort, materials, and testing that go into every mattress we supply. Our mattresses are designed to provide long-lasting support, comfort, and reliable performance for everyday use.
To give you confidence in your purchase, every eligible new Reign Sleep mattress comes with a guarantee against manufacturing defects.
The applicable guarantee period will be the 5-year or 10-year guarantee displayed on the product page at the time of purchase. Your applicable guarantee period begins from the original date of delivery.
1. How the Guarantee Works
Your Reign Sleep mattress is guaranteed for the period that was displayed and applicable to your order at the time of purchase.
Depending on the offer available when your order was placed, this may be:
- 5-Year Guarantee, or
- 10-Year Guarantee
If your mattress develops a manufacturing fault during your applicable guarantee period and the issue is covered under this policy, we will arrange for the mattress to be repaired or replaced, depending on the nature of the fault and the outcome of our assessment.
If the original mattress model is no longer available, we will provide the most comparable current model available.
This guarantee applies only to genuine manufacturing defects. It does not cover normal wear and tear, accidental damage, misuse, comfort preference, or issues caused by an unsuitable bed base or poor support.
2. What is Covered
This guarantee covers manufacturing flaws and structural defects that occur during normal everyday use. This includes:
Significant Sagging
A visible indentation or sag in the mattress surface greater than 2.5cm, provided it is not caused by a faulty, damaged, or unsupportive bed base.
Foam or Spring Failure
A physical flaw that causes the foam to split, crack, or lose structure, or causes the pocket springs to fail despite normal use and proper handling.
Cover Defects
Manufacturing defects in the zipper assembly or mattress cover fabric. Cover defects are covered for the first 2 years only, regardless of the overall guarantee period applicable to the mattress.
3. What is Not Covered
This guarantee does not cover normal wear and tear or damage caused by use, handling, storage, or the surrounding environment. It excludes:
Normal Softening
A natural increase in softness over time, provided the mattress still offers normal comfort and support.
Comfort Preference
A change in personal comfort preference after the applicable sleep trial period has ended.
Improper Support
Damage caused by using the mattress on an unsuitable bed frame, foundation, or slatted base. Slats must be no more than 7.5cm apart and must provide strong, even support.
Physical Damage
Burns, cuts, tears, stains, liquid damage, or other accidental damage. We strongly recommend using a mattress protector.
Environmental Damage
Mould, dampness, odours, or damage caused by poor ventilation, spills, bodily fluids, or unsuitable room conditions.
Second-Hand Purchases
Mattresses bought used, “as-is,” or from unauthorised third-party resellers. This guarantee is valid only for the original purchaser.
4. Important Requirements
To keep your guarantee valid, your Reign Sleep mattress must be placed on a suitable base from the first day of use.
Because our mattresses are designed to provide proper support and long-term comfort, they require a firm, stable, and supportive foundation. Suitable bases include divan bases, solid platform frames, or strong slatted frames with proper centre support.
If we determine that the mattress fault was caused by an inadequate or unsuitable foundation, the guarantee claim may be declined.
5. Your Applicable Guarantee Period
The guarantee applicable to your mattress is the guarantee displayed to you on the product page at the time your order was placed.
Depending on the offer available at that time, your mattress may carry either a:
5-Year Guarantee
or
10-Year Guarantee
We recommend keeping your original order confirmation and any documentation relating to the offer available when you purchased your mattress.
This guarantee is provided in addition to, and does not affect, your statutory rights.
6. How to Make a Claim
If you believe your mattress has developed a fault covered by this guarantee, please contact our support team.
Email: hello@reignsleep.co.uk
Please use the subject line:
Guarantee Claim – [Your Order Number]
Please include:
- Your original order confirmation or receipt
- Clear photographs of the issue
- For sagging claims, a photo showing a straight edge, such as a broom handle, placed across the mattress with a ruler measuring the depth of the dip
Our support team will review your claim within 3–5 working days and contact you with the next steps.
Reign Sleep Support Team
Email: hello@reignsleep.co.uk
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Address:
2a, 110 Mill Street East Dewsbury WF12 9BQ United Kingdom